Refund policy
Refund & Return Policy
LeRoy’s Rocky Mountain
Returns
Due to the nature of our products, we generally do not accept returns on opened or used items.
If your product is unused and in its original condition, you may request a return within 14 days of delivery.
To initiate a return, contact us at:
contact@leroysrockymountain.com
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Refunds are issued in the following situations:
- You received a damaged item
- You received the wrong product
- Your order was lost in transit and confirmed by the carrier
If approved, refunds will be processed back to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
orders@leroysrockymountain.com
Include:
- Your order number
- Photos of the product and packaging
We will make it right as quickly as possible.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Opened or used products
- Products returned without prior authorization
- Orders delivered to the correct address but reported as missing
Chargebacks
If you experience any issue with your order, please contact us directly at:
contact@leroysrockymountain.com
We are committed to resolving any issue quickly and fairly.
Initiating a chargeback without first contacting us may delay resolution and impact your eligibility for a refund or replacement.
Processing Time
Refund requests are typically reviewed within 1–3 business days.
Contact
For any questions or issues, contact:
contact@leroysrockymountain.com